Terms & Conditions
Booking
On confirmation of booking your contract is with Ruby Holidays Pvt Ltd. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.
Payment
For the services contracted, a minimum deposit of 25% of the total cost is to be paid by you to Ruby Holidays Pvt Ltd. The deposit is required to hold the booking on confirmed basis.
Balance Payment
Balance payment is to be made 30 days prior to the date of start of services. Any booking made within 30 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.
Note
- Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.
- Even After making the 25% advance to confirm your bookings, in some cases it might be required that you need to pay additional advance amount before the final balance payment date depending on the contractor / supplier's payment deadline as and when applicable.
Mode of Payment
International clients can make payment
- By Bank Transfer (Telex Transfer) to our Bank A/c
Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing.
Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
- 60 days & prior to arrival - 10% of the tour/service cost
- 59 days to 30 days prior to arrival - 20% of the tour/service cost.
- 29 days to 15 days prior to arrival - 25% of the tour/service cost
- 14 days to 08 days prior to arrival - 50% of the tour/service cost.
- 07 days & less, prior to arrival or no show - NO REFUND.
Refund
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Arrival and Departure Policy
Check-In Timings: 1200 – 1500 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night
Check-Out Timings: 1000 – 1200 Hours
Late check-outs are available on request and subject to availability / Payment.
Extra Usage of Vehicle
Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed.